Staff training

Practical AI training for all your staff

Task-based AI skills for all staff, academics and professional services, drawn from a bank of 290 use cases across 14 staff roles and built around your policy and tools.

Book your free AI Capability Check

Course catalogue

Twelve courses in three streams

Run any course as a workshop or an online course.

As a workshop

From £250

Face-to-face or online, from one hour to a full day, personalised to your sector and roles.

As an online course

From £4,995

Self-paced, hosted on the WorkSmart-AI Academy or white-labelled for your LMS.

All staff (6)

AI Foundations and Responsible Use
A shared understanding of AI in your role: what’s appropriate, what’s risky, and how to prompt Copilot well.
AI for Daily Workflows
Draft emails and documents, run meetings and capture actions with Copilot in Outlook, Word and Teams.
AI for Summarising and Analysing
Summarise documents in Word and turn data into tables and charts in Excel, checking results before use.
Building Custom AI Agents
Build reusable agents in Copilot Studio and automate multi-step tasks with clear instructions and guardrails.
Copilot Chat to 365 Copilot
What changes when you move to licensed Microsoft 365 Copilot, and how to use it safely on your own files.
Intermediate to Advanced Copilot
Go beyond drafting: complex multi-step work, reusable prompts and grounding Copilot in your own documents.

Academic (4)

AI for Academic Content Creation
Create and adapt teaching materials aligned to learning outcomes, checking accuracy and accessibility.
The AI-Enabled Classroom
Bring AI into live teaching to support discussion and active learning, and guide responsible student use.
AI for Academic Assessment
Design assessments that hold up in an AI-enabled world, and use Copilot to support marking and feedback.
AI for Researchers
Use AI for literature reviews, synthesis and early writing, while judging outputs for methodological soundness.

Professional services (2)

AI for Process Improvement
Map workflows, assess risk and plan where Copilot and Power Automate can redesign routine processes.
AI for Comms and Engagement
Write audience-specific communications across channels, reviewed for accuracy, inclusivity and reputation.

A structured path

The AI Use Hierarchy

Capability, confidence and compliance are measured at every level.

1
Conversational AI
Using everyday AI assistants to draft, summarise and question. The starting point for most staff.
2
Structured Prompting
Applying a framework (Role, Context, Task) to get reliable, repeatable outputs.
3
Custom Configuration
Building reusable assistants with set instructions, tone and knowledge.
4
Agents and Workflows
Designing agents and multi-step workflows with checks and handoffs.
5
Integration and Orchestration
Connecting AI into team and institutional systems, and coordinating several tools.

Capability, confidence and compliance at each level
	L1 Conversational AI	L2 Structured Prompting	L3 Custom Configuration	L4 Agents and Workflows	L5 Integration and Orchestration
Capability	Uses an AI assistant to draft, summarise and question, refining through conversation	Uses the R-C-T framework and reusable prompts for reliable, repeatable results	Builds reusable assistants with set instructions, tone and knowledge	Designs and runs agents and multi-step workflows with checks and handoffs	Connects AI into team or institutional systems and coordinates several tools
Confidence	Willing to try AI on low-risk tasks; knows its limits	Uses AI routinely without step-by-step help; trusts own judgement on outputs	Shares tools with colleagues; adapts when tools change	Hands off multi-step work to AI while staying accountable	Leads others’ adoption and makes the case for change
Compliance	Follows the AI policy; no sensitive data in unapproved tools; checks outputs	Applies the Green/Amber/Red Decision Matrix to choose suitable tasks	Configures with approved data sources, permissions and guardrails	Builds human checkpoints, data handling and audit trails into workflows	Owns governance: risk assessment, accountability, monitoring

Every course

Every course opens with a real task, with role-relevant value in the first ten minutes
Built around your AI policy, Microsoft 365 and Copilot setup and data context
Published learning outcomes for every course
Compliance scenarios: spotting red flags and classifying tasks green, amber or red
Mapped to the five-level AI Use Hierarchy, so staff see what comes next
Academy courses report completion, assessment scores and confidence against the learning outcomes